Brockville
Kingston
330 Laurier Blvd.
Ontario
K6V 7L9
+1 613 345 1991
25 Railway St.
Ontario
K7K 2L7
+1 613 546 6663
The program also emphasizes maintaining the health and safety of customer service workers as they interact with customers. As the primary point of contact, customer service representatives face unique challenges and have significant opportunities to shape customer perception and foster loyalty
• What is Customer Service?
• The Importance of Training for Customer Service Workers
• Basic Rules of Good Customer Service
• Customer Expectations
• General Duties of Service Sector Personnel
• Health and Safety Issues
• Preventative Safety Measures for Personnel – Including Safe Practices
• Communicating with Customers – Importance of Good Communication Skills
• Dealing with Difficult Customers
• Working Alone
• Handling Negative Interactions
• Helping Customers with Special Needs
